Punctuality is key! We strive to create memorable therapeutic wellness experiences for all attendees and dogs/puppies. To be mindful and to respect everyone's time we’ve put into place this guiding principle

Late Arrival Policy


  1. A 10-Minute Grace Period
    Late arrivals, enter the space mindfully, slowly and in silence. You have up to 10 minutes after the event start time. But, to ensure a smooth check-in process please do arrive early because arriving late will most likely disrupt the experience for attendees and the dogs/puppies.

  2. After 10-Minutes No Entry
    After the 10-minute grace period, the doors will be locked. We create a safe and cozy wellness container. The introduction into this memorable moment is a big part of the experience, hence entry is no longer permitted.

No-Show Policy

 

  1. Late Arrivals: No Refunds or Reschedules
    Those that arrive after the 10-minute grace period will be marked as a no-show. No refunds or reschedules will be provided. 
  2. Exceptions
    If an emergency arises and you anticipate being late, contact us as soon as possible before your booked event. We’ll do our best to assist within our policies.